FAQs

Take a scroll to find some of the frequently asked questions by our visitors. If there is something you’re still unsure on, please feel free to email us at .

Age limit’s

Smoke and fire festival is a family friendly festival, however all persons under 18 must be accompanied by a responsible adult, aged 21 or over at all times.

There is a limit of 3 under 18’s tickets that can be purchased with 1 adult ticket.

If you wish to purchase more than 3 under 18’s tickets then an additional adult will be required to attend the festival as part of your group.

All under 18’s tickets must be bought in the same transaction as the accompanying adult.

Please note on entry all under 18s need to arrive at the gate with their parent or guardian over the age of 21.

Extreme Eating contests: you must be 18yrs or over to enter

Do I need ID?

Yes. Each named ticket holder will need to show id if asked by security at the gate. If you cannot produce ID you may be refused entry to the festival.

Acceptable forms of ID are as follows:

  • valid passport
  • valid drivers licence
  • valid pass card

All bars will operate a challenge 25 policy.

You may be asked to provide ID at the bars.

The bars reserve the right to refuse sale of alcohol to anyone unable to show valid photo ID.

Is the festival child friendly?

Yes.

Do children need tickets?

Yes, every person attending smoke and fire festival must have a ticket.

Click here for all ticket types and further info.

Can I turn up and buy my ticket on the door?

We recommend you buy in advance not only to secure the best price and availability but also to reduce entrance crowds wishing to purchase tickets.

But a percentage of tickets will be available to purchase on the day. Please note that if any tickets remain, they may be subject to a higher on-the-door price tier.

Are tickets refundable?

Tickets are non-refundable once purchased unless event is cancelled.

Unfortunately we can’t issue you with a refund if you can’t make the event due to work commitments or your mates have dropped out. In these circumstances, we advise passing on your tickets privately to avoid losing out on the money spent.

Refunds can only be offered if the event is cancelled or postponed, as agreed upon purchase.

Can I upgrade my ticket once purchased?

YES YOU CAN _ DETAILS COMING SOON

Where do I park?

 

Please note ♿️ Disabled parking: There is very limited disabled parking

SMOKE AND FIRE FESTIVAL PARKING Please CLICK HERE

Car parking is also available in Maldon town centre at:

White Horse Lane CM9 5QP w3w slumped.fools.contact

MDC offices CM9 5DL w3w lyrics.loss.compelled

High Street East CM9 5RU w3w blemishes.contact.captive

Butt Lane CM9 5HD w3w trade.handbags.smiling

Friary Fields CM9 5BY w3w amounting.vanilla.typically

 

LOCAL TAXIS -Numbers and Booking

🚕 Taxis: Please book in advance as availability tends to reduce after the event.

• Banyards 01621 850850

• Arrow 01621 855111

• Happicabs 01621 883883

• Maldon Taxi Service 07399 355095

• Maldon Taxis 07966 797741

• Ace Cabs 01621 855596

• JK Maldon 07852 643708

• Maldon Local Taxis 07852 643708

Cab drop off point is a designated area inside the park close to the main car park.

 

Do I need to bring cash for those extra purchases?

The festival site does not have any ATM’s on the site, but most traders have card machines for those extra purchases.

Do you have disabled toilets?

Yes of course. All smoke and fire festival sites are very accessible.

Can I drive into the campsite?

Where possible you will be allowed to park next to your pitch however where parking is separate but they will extremely close to each other. Between 100 and 200 metres dependent on where you park.

Please note: that there are NO electrical hook ups available.

Camping – How to get there- facilities and rules

Camping is currently only available at PROMANADE PARK MALDON Smoke and Fire Festival site in 2024

Tents and Camper Vans are acceptable you are not allowed to sleep in your car and will be asked to leave the site if found to be doing so.

The camp site is open from 08:30 on Sat and closes at 9:30 am on the MONDAY 19th  so all campers need to be off site by this time as the site reverts back to being a public park.

Address: Maldon’s Promenade Park, off Park Drive, Maldon CM9 5JQ,  and follow sign for the camp site on arrival 

Directions: Please adhere to the AA signs which will begin on the outskirts of Maldon town. These signs will guide you directly to the main entrance.

The campsite; is basic but will have lighting and will be secure providing toilets including disabled and water will be  available in the camping area and a  shower will cost you £2 per shower, in one of the shower units. which will  stewarded and be open at various times of the day ( times will be published on the door from Sat

Please note: that there are NO electrical hook ups available the campsite ,

Please note NO live fires or BBQs of any kind are allowed on the the camp site.

Noise:MUST be kept to a minimum, no loud music etc – and there is a noise curfew from 22:30 each night until 8:30am

If you have a dog please ensure that they are kept on a lead at all times and PICK UP after you dog failure to do so may result in you being asked to leave the site.

During the festival operation the camp  site will have 24/security

What happens if it rains the day of the festival?

The event has plenty of covering and shelters should the weather be a little inclement, so we’ll be celebrating rain or shine!

Dogs

Yes of course! But only well-behaved dogs and they MUST be kept on leads at ALL TIMES.

Dogs are allowed on site with a special dog ticket which should be booked at the same time as booking your tickets

Please be aware that only it  maximum of one dog per person and only those with a dog pass may bring their dog. This is  so we know how many dog we have coming on site.

Can I bring my own food and/or drink?

You are not permitted to bring your own food and drink to the festival, bag searches will take place. There will be plenty of drink, food and dietary options for you to sample throughout the day.

If you require specific specialist food/drink for personal dietary requirements, then you will be allowed to bring it in.

 

What seating will be available?

There will be seating around the venue including lounge spaces and dining areas. If you fancy something a little more stylish, why not purchase a ticket to our VIP cocktail  Lounge area.

Can I smoke at the festival?

Yes, visitors are allowed to smoke unless inside a tent/covered space.

What is Smoke and Fire Festivals drug policy?

Smoke and Fire has a strict policy that does not tolerate drug use.

Anyone caught with illegal substances will be handed to the police.

Please note that all new psychoactive substances including nitrous oxide are also prohibited.

Is there a lost and found at Smoke and Fire Festival?

Can I volunteer at the festival in exchange for a ticket?

Maldon BAND TIMES

 

Here are the LIVE bands, with a couple yet still be confirmed

Smoke and Fire Live Music Programme – Saturday 17th 2024
TBC 11:30-12:15
TBC 12.45 – 13:45
TBC 15:40 – 16:35
TBC 8:20 – 19:15
Us 19:45 – 20:45
The Hoosiers  21:15 – 22:30

Smoke and Fire Live Music Programme – Sunday 18th  August 2024
TBC 1:30 – 12:15
TBC 14:15 – 15:00
TBC 17:15 – 17:30

 

Please contact .

How can I apply for press/media/photo accreditation

Re: Ascot and Maldon Smoke and Fire Festivals : Private photography is allowed, however, photographs taken at Ascot Racecourse (including the Car Parks) may not be used for commercial or media purposes with out the permission of the organisers Professional film crews are not permitted access without accreditation.

Please note that Smoke and Fire Festival reserve the right to use all and any photographs and or video footage ( commercial or Private )  taken  at the our festivals for our own promotional use.  These images will be used by Smoke and Fire Festivals in the following ways:
● Our printed publicity
● Our online publicity (including but not limited to Facebook, Instagram & Twitter)
● Our website and mobile app
● Any other festivals or events use in marketing and promoting Smoke and Fire Festival
They will be stored securely and will not be kept for longer than they are needed for
the purposes listed above.

For all media, press, and photographer accreditation, please reach out to the Smoke and Fire Press Office before attending any of the Smoke and Fire event.  Please contact .